How can I file a reimbursement claim?

The steps to file a planned reimbursement hospitalization are as below:

Step 1: Inform the TPA or the insurance company within the stipulated time (the exact time is given in the policy wording).

Step 2: Get the treatment and pay the hospital bills yourself.

Step 3: Collect documents from the hospital such as investigation reports, final discharge summary, pharmacy bills, hospital bills, receipts, indoor case papers, valid ID proof, treating doctor’s report, and original consultation notes.

Step 4: Contact Loop at claims@loophealth.com or call us at 080-3783-6789  anytime, and we will help with the reimbursement claim form.

Step 5: All the documents should have a signature, cost price, patient’s name, document number, and serial number.

Step 6: Send all the documents by courier to the address specified by Loop. Before sending the documents, review all of the documents carefully. And also, make sure you make copies of all the documents and claim forms for future reference. 

Step 7: The third-party administrators (TPA) will verify the documents. This may take about 2 to 3 weeks. If the insurer approves, they will send the money to your account. If the insurer rejects the claim, you will get a notification on your registered mobile number or email ID.   

Should you have any questions, feel free to contact us.

Learn More about: Cashless hospitalization, List of network hospitals, Documents required for reimbursement claim